Returns and Exchanges Policy

We want you to be completely satisfied with your KAGE Golf gear. If an item isn’t right for you, we’re here to make things right.

Eligible items may be returned or exchanged within 30 days of the date your package is delivered.

 

1. Eligibility Requirements

To qualify for a return or exchange, all items must meet the following criteria:

     

      • Condition: Unused, unworn, unwashed, and in brand-new, resellable condition.

      • Packaging: In original packaging with all original tags attached.

      • Proof of Purchase: Accompanied by your order number or receipt.

      • Exclusions: FINAL SALE items (such as clearance or special promotional drops) are not eligible for return or exchange.

    2. Return Shipping & Processing Fees

       

        • Standard Returns/Exchanges: A flat $10 return or exchange fee applies to standard orders. This fee covers the prepaid return shipping label, handling, and restocking of the merchandise.

        • KAGE Shield+ (Optional Protection): During checkout, customers have the option to add KAGE Shield+ for a small fee (e.g., $2.98). Adding this covers all return shipping and handling costs if you need to swap a size or return an item within your 30-day window. (Note: KAGE Shield+ is optional and non-refundable).

        • Refund Options: Approved returns can be refunded back to your original payment method or issued as store credit. Original shipping charges are non-refundable.

      3. How to Start a Return or Exchange

      All returns and exchanges are processed seamlessly through our online portal:

         

          1. Enter your order number and email address to select the items you wish to return or exchange.

          1. Follow the instructions to print your prepaid return shipping label and drop off the package.

        4. Damaged, Defective, or Incorrect Items

        If you received a damaged item, manufacturing defect, or the wrong product, please contact us immediately at support@kagegolf.com with photos of the issue. We will cover all shipping costs to replace the item or issue a full refund.


        Questions?

        Reach out to our support team at Kenji@kagegolf.com and we’ll get back to you within 24–48 hours.